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"Exceptional Receptionist"

About: Spring Hill Practice

My mother has been coming to this practice for years and she has spoken to me many times about one particular receptionist that started working since last year, she always went out of her way to help whether it was with translating in Bengali, booking appointments, requesting her medication properly, reminding her of her appointments, even helping her to book an appointment with her usual doctor. I was so sad to hear that this particular receptionist is no longer working there. She was definitely an asset, very kind and very happy, always assisting even when others couldn’t due to language barriers and other reasons. I hope that she’ll be around again in the future.

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Responses

Response from Spring Hill Practice 4 years ago
Spring Hill Practice
Submitted on 01/03/2020 at 16:09
Published on nhs.uk at 19:11


I am glad your mother found one of our receptionists to be so helpful and kind. We are continually working with our team at reception to ensure they have the skills to help our patients as best they can. We are lucky that we have staff who speak a variety of different languages who can help patients for whom English is not their first language. We hope that you and your mother continue to have a positive experience at our practice in the future.

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