"Disappointing Patient Care"

About: Southmead Hospital

I was visiting this department, on the back of an urgent referral from my GP. A CT scan is to follow next week. I was particularly nervous and, in fact, quite worried, due to the possible outcome. Even though I arrived in plenty of time for my appointment, my MRI did not, in fact, take place until 20 minutes after my allotted time. Not a good start. My anxiety was through the roof. I don't consider I was physically handled particularly well/sensitively, in view of the discomfort I was and had been experiencing. I was advised by my GP that, due to the urgency of the MRI and CT scans, they might well give me some indication, immediately. When I asked whether this was likely, after the MRI, I was met with some incredulity, and told it would be 4-6 weeks before the report was available! Seriously? When a patient is facing the possibility of being told that the outcome could be life threatening, I felt that they were particularly insensitive. Their reaction was "if your GP has asked for an urgent response, it will take a shorter time". I was shown the door and left feeling empty.

Story from nhs.uk


Response from Southmead Hospital 3 months ago
Southmead Hospital
Submitted on 05/03/2020 at 06:32
Published on nhs.uk at 12:09

Thank you for posting your comments about your experience when you attended Southmead Hospital for your scans. This is not the experience we would want you to have. We would like to look into this further for you, in order to do that can I ask if you would contact our team at Complaints@nbt.nhs.uk to provide us with your details, or you can call us on 0117 414 4567. Yours sincerely, Sue Needs, Advice & Complaints Team Manager

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