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"Poor after care"

About: Royal Preston Hospital

Six hours in A&E with dislocated elbow. Finally elbow reduced during the seventh hour of being there. I arrived at two in the afternoon and left at ten at night. I wasn't given any care instructions for my elbow. Follow up appointment in ten days the consultant I saw very unhelpful. Again, no specific instructions on exercise. Did not leave me feeling any confidence. He just said get it moving or it will be stuck; very brusque manner. Another follow up with a different consultant, the same brusque attitude, seemed dismissive, I had been trying to move my arm, but psychologically have no confidence as given no specific instructions or encouraging words. Did not ask how I felt or if I was in pain and didn't give me any specific exercises. At the last minute he just said physio to the nurse and beeped my folder with the barcode reader as if to say: you're done go away. Really poor aftercare for a dislocated elbow which is quite a serious injury. The protocol at Royal Preston Hospital is lacking and has set me back physically and psychologically.

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Responses

Response from Royal Preston Hospital 4 years ago
Royal Preston Hospital
Submitted on 28/02/2020 at 13:03
Published on nhs.uk on 29/02/2020 at 11:08


Good afternoon and thank you for taking the time to give us your feedback. I was unhappy to read your comments and may I reassure you that you are very important to us. The patient is at the heart of all we do. Firstly, please accept my apology for the way you have been led to feel and if I may, can I suggest you give us a call so we can look into this for you and check that you have been given all the aftercare information and support you need.

Please call our PALS team on 01772 522972 and they will be very pleased to help you. There are in the office Monday - Friday 9-4pm, if they don't answer, they may be with a patient, please leave a message and they will call you straight back.

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