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Waiting for appointment

Posted By annitru

"Waiting for appointment"

About: Whipps Cross University Hospital / Ear, Nose and Throat

(as a relative),

I phoned audiology appointments today for my husband who is deaf and visually impaired. Twice the person who answered asked me to wait.   Music was played. After 15 minutes I hung up because the music kept being disconnected with no one speaking. What a disgusting service!

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Responses

Response from Barts Health NHS Trust, Senior Complaints Officer, Barts Health NHS Trust 4 years ago
Barts Health NHS Trust
Senior Complaints Officer,
Barts Health NHS Trust

Submitted on 27/02/2020 at 12:52
Published on Care Opinion at 13:57

Dear Annitru

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that you have been experiencing difficulties in getting through to one of our services. We would like an opportunity to assist you further and would therefore like to request that you contact our PALS team on site with your husband's details and your name and contact number either by email to wxpals.bartshealth@nhs.net or Tel. No. 020 8535 6438.

Kind regards
Barts Health NHS Trust
Central Complaints Team

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