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I was made to feel important

Posted By Hedgerow 67

"I was made to feel important"

About: Crosshouse Hospital / Endoscopy

(as a service user),

Had an appointment with the new Barrett’s nurse at crosshouse hospital, I have to say I was anxious about my diagnosis but Rosie spent a long time running through everything with me and my husband, she was full of helpful advice and tips and really made me relax about things. I was made to feel important and that my health mattered and my worries were listened to and addressed. I feel better now I have a point of contact anytime I’m concerned and feel I could ask anything and get an honest, detailed response.   Well done Crosshouse Hospital, it’s about time we had a specialist nurse for this condition as I know many people who have this and have not had the care that I’m receiving now.

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Responses

Response from Jackie Lumsden, Assistant General Manager, Surgical Services, Surgical Services, NHS Ayrshire and Arran 4 years ago
Jackie Lumsden
Assistant General Manager, Surgical Services, Surgical Services,
NHS Ayrshire and Arran

Submitted on 21/03/2020 at 18:30
Published on Care Opinion on 22/03/2020 at 08:50

Dear Hedgegrow67,

Firstly, apologies for not responding to this feedback sooner,

We are delighted you felt important when attending your appointment and found this service to be a great support,

I know Rosie and the team are already aware of this post and are also please to hear that their continued hard work and efforts for our patients is making a difference.

Many thanks for taking the time to add these comments of your experience and I wish you well for the future,

Best wishes

Jackie

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