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Great Care let down by apathetic receptionists

Story from nhs.uk

"Great Care let down by apathetic receptionists"

About: Beckenham Beacon Ucc

The care was excellent and the waiting not too long. Was let down by apathetic and seemingly disinterested reception staff who were unwelcoming, using mobile phones and eating - very poor people skills.

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Responses

Response from Beckenham Beacon Ucc 4 years ago
Beckenham Beacon Ucc

Submitted on 03/03/2020 at 11:05
Published on nhs.uk on 04/03/2020 at 08:58

We’re very sorry that you have had cause to complain regarding your experience at Beckenham Beacon Urgent Care Centre, we would like to understand a little more about what happened so we can look into this for you. If you’d be interested in doing this, you can contact Urgent Care management team on 01689 866 037 or greenbrook.bboffice@nhs.net Kind Regards, Claire Mulligan, Lead Nurse, Beckenham Beacon UCC-Greenbrook Healthcare

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