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Care Opinion

Poor

Story from nhs.uk

"Poor "

About: King's Mill Hospital

Close relative was admitted for surgery and this was then delayed. Unfortunately there was no communication and it is all but impossible to get through to anyone on the phone. The ward 11 extension just rings and rings and rings. It doesn’t matter whether you ring direct or through main reception it doesn’t get answered. Please focus on patient welfare and communication.

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Responses

Response from Robin Smith, Deputy Head of Communications, Sherwood Forest Hospitals NHS Foundation Trust 4 years ago
Robin Smith
Deputy Head of Communications,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 28/02/2020 at 10:18
Published on Care Opinion at 10:18

Thank you for taking the time to provide your feedback. I am very sorry to hear of your experience. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact the Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net as soon as you are able. The Patient Experience Office is open Monday to Friday, 9am to 5pm.

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