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"I was astounded at the level of care & attention that I received"

About: Borders General Hospital / Stroke Unit

(as a service user),

Unbeknown to me I suffered a TIA on a Sunday morning in November 2019. It happened at the changing rooms at the local swimming baths. I developed a very short lived trembling in my hands & arms & was unable to use them to tie buttons on my clothes. I had a headache thereafter but no other side effects.

My wife eventually persuaded me to phone my GP on the Tuesday, I had an appointment on the Wednesday, received a phone call from the Stroke Services Dept on the Thursday asking me to call the next morning. The service that I received from the staff that day was outstanding. I had all the checks carried out, including an MRI & an ultrasound & bloods & also all the results & a second meeting with the Doctor all by the afternoon.

Dr North spent a long time questioning me & testing me to rule out any other reason for episode & was very patient & thorough. She prescribed new meds for me. The staff were very apologetic at the time I might have to wait until the machines would be available while I was absolutely delighted to know that they would be done that day! No amount of money could have bought better for me & I was astounded at the level of care & attention that I received that day in such a short space of time. The follow up tests including a 24 hour heart monitor & liver function tests were carried out shortly thereafter & several letters to my GP were also sent. A very BIG thank you to Dr North all her staff.

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 4 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders
Submitted on 03/03/2020 at 11:13
Published on Care Opinion at 11:13


Dear Tiree01

Thank you for taking the time to use Care Opinion to share the details of your experience with the Stoke Service at NHS Borders.

I can only imagine how scary it would have been to experience a TIA whilst at your local swimming baths going about your normal day to day routine. I am pleased that your wife persuaded you to seek medical help through your GP and you received a quick appointment with our Stroke Service.

It is great to hear that you found Dr North to be very patient and thorough and that you received great care from all staff during your appointment. I have shared your feedback with Dr North who is very appreciative of your positive feedback.

I hope you have now fully recovered and have been able to return to the swimming baths without any further scary experiences in the changing rooms!

Best wishes

Karen

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