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"GAU Team "You ticked all the 6 Cs""

About: Royal Sussex County Hospital

A big thank you

On the 23.02.2020 late shift and night.

I came in with severe pain being escorted escorted by a total stranger. To that stranger thank you.

To the team: You were empathetic, you respected me, involved me in the care you were providing despite the fact that at the time I was not even paying attention. But you created the time to come back to me to ensure that I am part of the care you are providing.

you were caring, quick to respond and to act.

Please keep-up the good JOB.

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Responses

Response from Royal Sussex County Hospital 4 years ago
Royal Sussex County Hospital
Submitted on 02/03/2020 at 18:16
Published on nhs.uk at 20:15


Dear Sarah

Thank you so much for your feedback, I was so pleased to learn that our staff made things a little easier for you. I will, of course, ensure this is shared with the team and I know they will be so grateful.

With best wishes

Hannah Pacifico

Patient Experience and Engagement Manager

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