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Below par in my opinion.

Story from nhs.uk

"Below par in my opinion. "

About: Russells Hall Hospital

I visited for a pre-op in the summer (June/July) of last year. I was diagnosed as diabetic and couldn’t have my operation until I was ‘stable’ .

I received a letter a few months later telling me my blood glucose was now under control and I was eligible for my operation.

6 months later and I’m still waiting. Very distressing to be coming up to a full year since I saw my G.P. to report my broken nose and deviated septum, I have asked my G.P. If there is a date for my operation and was told I just had to wait.

I don’t think waiting for almost a year for an operation is acceptable in a first world country.

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Responses

Response from Russells Hall Hospital 4 years ago
Russells Hall Hospital

Submitted on 25/02/2020 at 15:16
Published on nhs.uk at 15:35

Thank you for taking the time to share your experience of the Diabetes department at Russells Hall Hospital.

We apologise for the inconveniences you have encountered, this is not the kind of experience we would want anyone to have as a patient in our care. We always strive to provide the highest standard of care and we are very sorry if, on this occasion, our standards fell short of those we aim to provide.

We have shared your comments with the team who will look into the matters you have raised. Please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 who will look into your concerns.

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