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Cant get through on the phone

Posted By mcard95

"Cant get through on the phone"

About: University Hospital Ayr / Urology

(as the patient),

I have been  trying the number for the incontinence service from a letter I received however I cannot get through, I have phoned 5 times now and left my contact details and no-one has returned my call. It states on the letter that if I do not make another appointment within 1 week on the date of this letter I will no longer be able to access the service which is very worrying.

Please can someone advise me what to do?

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Responses

Response from Karen Andrews, General Manager, Surgical Services, Surgical Services, Ayr Hospital, NHS Ayrshire and Arran 4 years ago
Karen Andrews
General Manager, Surgical Services, Surgical Services, Ayr Hospital,
NHS Ayrshire and Arran

Submitted on 25/02/2020 at 16:14
Published on Care Opinion at 16:14

Thank you for your post and I am sorry you have been experiencing problems with the telephone number provided.

I would be grateful if you could get in touch with your details and the contact numbers you have to allow us to look into this further.

I can be contacted on 01292 617123 or email karen.andrews@aapct.scot.nhs.uk

regards

Karen Andrews, General Manager Surgical Services

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