I had a follow-up hand appointment recently and arrived about 5 minutes before my scheduled appointment time. I checked in and was asked to take a seat. Out came my book and I settled down for a good read. I manged a paragraph when I heard my name being called.
I admit I was a little surprised, but I was delighted when I realised I was seeing someone I had seen before. He has a lovely manner and explains things in very clear and simple terms.
On examination, he holds your hands as if they are the most precious things ever. He makes you feel special and totally cared for.
Possible options were presented and pros and cons explained. I was a little worried that by turning down one option I would be penalised, but he explained that we would only progress if I was 100% happy and on board with everything. I left, totally happy with everything that had been discussed and agreed.
Thank you.
"Fantastic Department"
About: Whipps Cross University Hospital Whipps Cross University Hospital London E11 1NR
Posted via nhs.uk
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