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"Customer Service is Dead."

About: Sorrel Bank Medical Practice

As expected the GPs are excellent. Thereafter the practice declines rapidly. Chairs designed to promote disability, no visual aids to assist hearing impaired patients waiting to be called or support from receptionists... The latter are generally with negative attitude towards patients, even contemptuous. Some are outright obnoxious.

Do everthing online/via email, to get your two week appointment.

Visit A&E if you have any doubts about your condition.

Look's like I now have a GP in name only.

Heavily censored by the no freedom of speech police, to protect the sensitive! 😀😀😀

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Responses

Response from Sorrel Bank Medical Practice 4 years ago
Sorrel Bank Medical Practice
Submitted on 21/02/2020 at 11:24
Published on nhs.uk at 11:33


Good morning,

Please accept my sincerest apologies for your dissatisfaction of our service at the Sorrel Group.

We always take feedback on board and use it to improve or services and facilities.

Please feel free to contact me at the surgery if you would like to have a chat with me in more detail.

Kind regards

Rachael Bell

Practice Manager

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