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Attentive Care but Parking Nightmare

Story from nhs.uk

"Attentive Care but Parking Nightmare"

About: Fairfield General Hospital

I thank the staff who did their utmost through the last week or so of my dad's life, in A&E and wards 6,7 and 8.

Management - the Parking needs fixing !

I do not want to be arguing with family about whether to drive, take a bus, or a taxi, or to be parking illegally and popping out every half hour to see if I need to move the car etc., when I am trying to focus on my dying dad and his needs. Most days we were there, cars were parked illegally or obstructively, including mine, as the provision is quite inadequate, and I guess if one has an appointment, one doesn't want to miss it.

All the adjacent streets were hopeless too, residents only. During the day they were 90% empty...Bury council ??

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Responses

Response from Fairfield General Hospital 4 years ago
Fairfield General Hospital

Submitted on 24/02/2020 at 11:09
Published on nhs.uk at 11:10

Thank you for taking the time to comment at such a sad time for you and your family.

Mr Waterhouse, our Travel and Access Manager has investigated your issue and was sorry to learn of the problems encountered whilst seeking car parking spaces at Fairfield General Hospital. He acknowledges how frustrating this must have been, especially when attending for such reasons. Mr Waterhouse would like to apologise for any distress and inconvenience this situation has caused.

Following the construction and opening of a 93 space Patient and Visitor parking area in February 2019, the number of patient and visitor spaces available on the Fairfield General Hospital site was increased to beyond the level required based upon patient activity; but unfortunately the extra spaces have led to a further increase in demand for parking. We are continually reviewing and investing in parking provisions wherever possible and we welcome comments to help us improve.

We very much appreciate your review on how well your Dad was treated in the final weeks of his life, which will be passed to A&E and Wards 6, 7 and 8

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

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