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Care Opinion

Walk in clinic

Posted By alkeos16

"Walk in clinic"

About: Locala Community Partnerships CIC / Bradford Sexual Health

(as the patient),

I have just been to the Bradford Walk in Centre and I was told I could not have an appointment. They didnt seem very busy, so I asked if I could book an appointment as I have done this in the past. I was then told I was not able to pre book appointments.

What type of service is this? 

I also was not given the option to wait to see someone, so left.

I think the HR department should speak to their staff about how to speak to patients.

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 4 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 21/02/2020 at 09:32
Published on Care Opinion at 09:32

picture of Emma Boyes

Good Morning Alkeos16


Thank you for your feedback. I will look further into your experience today. Please can you email me on emma.boyes@locala.org.uk Addition detail will help me understand how we learn from your experience so that it does not happen again. If you would prefer to chat on the telephone that is also good with me....!

I am sorry that your experience left you feeling that we had given up on you. I would like to prove to you that we do listen and that we will try our best to organise the support that you require.

Emma

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