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Made to feel welcome

Posted By Natalie2000

"Made to feel welcome"

About: University Hospital Hairmyres / Day Surgery

(as a service user),

During my time at the hospital the staff were excellent, I was really nervous and was made feel welcome from the moment I arrived till I left. Can’t thank all the staff enough.

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 25/02/2020 at 08:17
Published on Care Opinion at 08:17

picture of Rick Edwards

Dear Natalie2000,

I know the staff recognise a lot of people will be nervous when attending and they work really hard to make sure people are well informed and supported before, during and after procedures.

Thank you for taking the time to recognise their professionalism, it will be my pleasure to share your feedback with the team.

Kind regards

Rick

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