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Poor after care

Story from nhs.uk

"Poor after care"

About: Rochdale Infirmary

After having an eye op in December resulting in stitches, I was told I'd be brought back for a follow up appointment within about 4 weeks. It's now Feb 19th 2020 and still no follow up appointment.

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Responses

Response from Rochdale Infirmary 4 years ago
Rochdale Infirmary

Submitted on 19/02/2020 at 10:30
Published on nhs.uk at 10:40

Thank you for taking the time to comment.

Your comments have been escalated to the Senior Management Team who would like to apologise that you’ve experienced a delay in your follow up appointment.

We recognize that this will be a worrying and frustrating time for you and hope that your appointment is through by the time you see this response. If not we would advise you to approach our Patient Advice and Liaison Service (PALS) to escalate your situation.

PALS contact details are telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website and they will do their best to address your concerns

Kind regards

The Patient Experience Team

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