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"Outstanding service from all involved"

About: Yorkshire Ambulance Service NHS Trust

On 2 January 2020 my wife suffered a cardiac arrest in York. The call handler who answered my 999 call was extremely professional and gave me the confidence and clear instructions to perform CPR until an ambulance and 2 cars arrived several minutes later. The 4 staff worked quickly to restart my wife's heart and undertake the difficult job of getting her downstairs on a stretcher. At York Hospital she received immediate attention and was transferred to L.G.I. (Catheter Lab, Intensive Care Ward L6, L19 and L14) where all the staff who helped her were amazing. So professional, friendly and supportive. Thanks to the amazing attention she got at all stages in this traumatic event, my wife is now well on the path to a full recovery. Our N.H.S. and the people who work in it, are priceless. Thank you all again.

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Responses

Response from Yorkshire Ambulance Service NHS Trust 4 years ago
Yorkshire Ambulance Service NHS Trust
Submitted on 17/02/2020 at 08:04
Published on nhs.uk at 09:31


Thank you for posting your thanks on NHS Choices.

We appreciate your positive feedback and are so glad you were happy with the service you and your wife received. We are pleased to read that your wife has since recovered well.

Should you like us to identify the staff involved and pass on your personal thanks, please contact us with more details on

Telephone No: 0333 1300549

Email: yas.patientrelations@nhs.net

Address: Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ

Thanks again,

Brogan Greenhough

Quality and Risk Coordinator

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