We had an out of hours appointment in Airdrie for our 2 year olds who from suffers recurrent ear infections and gets very unwell very quickly.
The waiting area was exceptionally busy and there only appeared to be one GP, one nurse and one auxiliary on
Despite how busy it was, the GP Dr Kumar was exceptionally attentive and thorough throughout the consultation. He asked us to wait so he could monitor our son and kept coming out to check on us. He was very empathetic and was apologising for the length of time we were there but there was no need for him to apologise. The service was excellent despite the exceptional demands and pressure that the staff are expected to work under.
The only concern was that there only appeared to be one thermometer between the three members of the team which was not idea and placed additional and unnecessary stress on the team.
"Excellent service"
About: Lanarkshire Community Services / GP Out of Hours service Lanarkshire Community Services GP Out of Hours service
Posted by KJLM (as ),
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