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Unacceptable

Story from nhs.uk

"Unacceptable"

About: Heartlands Hospital

My 2year old had been unwell since a week ago and we have been sent home before by A&e. Today he had been vomiting blood and fever still would not go and still had not been eating. We have waited for 7 hours and saw doctors sitting on the desks but was just calling people very slow.

Finally when we where seen, doctor said that vomiting blood is not normal but still sent us home saying if it happens again to come back. My two year old had been unwell for a week now and not swallowing.

Also the waiting area was very dirty with drinks spilt everywhere and floors where dirty and nothing was clean. The toilets also was not clean

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Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital

Submitted on 09/03/2020 at 09:19
Published on nhs.uk at 09:55

Responded: 03.03.20

Dear Anonymous

Please accept my apologies for the delay in responding to your posting.

Thank you for your comments regarding your experience with your two year old son at Heartlands Hospital A&E department.

I would like to reassure you that we take seriously any issues our patients raise with us and we value this feedback.

So that I can look into your concerns appropriately, I would be grateful if you could contact the Patient Relations Team so that they may obtain more information from you.

Please make contacted on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net We look forward to hearing from you and I sincerely hope that your son is now recovering from his illness.

Kind regards

Patient Experience Team

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