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"The fantastic experience my son had today"

About: University Hospital Hairmyres / Radiology

(as a carer),

I am writing about the fantastic experience my son had at the radiology department at Hairmyres Hospital, today. My 18 year old son has autism and learning difficulties. I phoned ahead of the visit and spoke to one of the radiologists- she immediately put my mind at rest and reasssured me about my son coming along for the Xray, his disability did not phase her. I indicated which day would be suitable for me to bring my son.

On arrival, the receptionist explained that they were waiting for him, a radiologist was immediately told and within 5 minutes we were in the X-ray room. Both the radiologist and nurse were amazing- supportive, reassuring, nothing was a bother. X Rays done, we were out, the whole process not taking more than 15 minutes. 

Thank you to everyone in the radiology department today, what seemed to me a daunting process was made easy and handled with compassion. THANK YOU.

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Responses

Response from Aileen Anderson, Deputy Radiology Service Manager, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Aileen Anderson
Deputy Radiology Service Manager, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 13/02/2020 at 10:03
Published on Care Opinion on 14/02/2020 at 10:00


Thank you so much for taking the time to give such positive feedback to the radiology team. We would like to thank you for giving us the opportunity to plan for you sons visit, this help us immensely. We are very proud of our staff and their willingness to do the best for their patients; this comment only help us to reinforce this to the team and encourage future practice.

Many thanks

Aileen Anderson

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