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"I was so impressed at the level of individual care and attention"

About: Borders General Hospital / Planned Surgical Admissions Unit Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as the patient),

Having had hip surgery very recently in our local BGH, I would like to express my sincere thanks to the wonderful staff.  Starting from the moment I entered the building early in the morning feeling nervous, I was greeted by friendly staff who put me at my ease.  The all female anaesthetic and surgical teams are worthy of the highest praise  for the amazing work they do,  so skilled, efficient and caring and I can’t thank them enough.

Once on ward 9, I felt at home, and knowing how busy the staff were, I was so impressed at the level of individual care and attention.   The nurses made sure that I, along with others in the ward, were comfortable and well cared for.  The occupational and physiotherapists  provided the essential information for returning home and their help was invaluable.

The NHS does not receive the praise it deserves and how lucky we are to have such amazing staff running our hospitals.   Ten out of ten for BGH!

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Responses

Response from Grace Brydon, Clinical Nurse Manager, Planned Care, Borders General Hospital 4 years ago
Grace Brydon
Clinical Nurse Manager, Planned Care,
Borders General Hospital
Submitted on 17/02/2020 at 13:54
Published on Care Opinion at 13:54


Thank you so much for taking the time to send your feedback, we really do appreciate it. I am so pleased to hear that the staff were able to allay any anxieties you had when you came into hospital prior to your hip replacement and made you feel at ease. Also, to hear that you felt at home in Ward 9 is so lovely to hear and that you felt comfortable and cared for. I will make sure to share this with all the staff. I hope you are now recovering well from your hip replacement.


Many thanks again, from all the team.

Best wishes

Grace Brydon

Senior Charge Nurse

Ward 9

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