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Discharged at 4am

Posted By Toddler mum

"Discharged at 4am"

About: Torbay Hospital / Accident and emergency

(as a service user),

A few weeks ago I ended up in A& E suffering from severe headaches and nausea/sickness when vertical. The doctors initially seemed concerned and asked me to stay in overnight, but at 4am, before I had been moved to the ward I was then told that they weren't too concerned, and was discharged without any answers. My husband had already gone home to look after our 16 month old, so I was left to get a taxi in the middle of the night (I am a 33 year old woman and couldn't be in a vertical position without being sick-which I of course was in the taxi). I found this quite a traumatic experience, and also had no answers, and had to return home to my toddler which is a challenging situation when you have to remain lying down.  

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Responses

Response from Hayley Warrilow, Patient Advice and Liaison (PALS) and Complaints Manager, Torbay and South Devon NHS Foundation Trust 4 years ago
Hayley Warrilow
Patient Advice and Liaison (PALS) and Complaints Manager,
Torbay and South Devon NHS Foundation Trust

Submitted on 11/02/2020 at 11:41
Published on Care Opinion at 13:00

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Feedback and Engagement Team

Torbay and South Devon NHS Foundation Trust

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