This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Eye clinic appointment

Posted By Colquhoun

"Eye clinic appointment"

About: University Hospital Hairmyres / Ophthalmology

(as a carer),

Attended an Appointment for eye clinic with my 87-year-old at 10.30 in the morning. we were still sitting in the waiting room to be seen 12.58. 

No communication from any staff member giving reason for delay. 

Unacceptable treatment 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jamie Masson, Assistant Service Manager, Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
We are preparing to make a change
Jamie Masson
Assistant Service Manager, Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 07/02/2020 at 16:17
Published on Care Opinion at 16:52

picture of Jamie Masson

Dear Colquhoun,

I am sincerely sorry to hear about the experience you have had of our Hospital Eye Service.

The amount of time spent by a large number of patients in our waiting area is a recognised problem in the service and solving it has proved to be challenging due to the lack of space for assessment and consultation of an ever-increasing number of patients.

However, this is an aspect of our service that we are currently reviewing and we hope to be able to implement changes that will improve the experience of patients attending the service in the future.

Regarding the lack of communication received from staff, I am disappointed to hear this and will feed this back to senior nursing staff working in this area.

If you would like to discuss your experience of the service today in more detail, I would happy for you to phone me on 01236 584 995.


Jamie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k