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Care Opinion

very happy and contented patient

Posted By Yorkiebrian

"very happy and contented patient"

About: Forth Valley Royal Hospital / Ambulatory Care

(as the patient),

I had an appointment to remove my right big toenail. My appointment was for 09:30. I was called forward promptly.  I was informed that staff nurse David (Ambulatory care) was going to carry out the procedure. David, having completed the necessary details then started on the removal. At every occasion, he told me what he was doing and why.  I found this helpful and interesting. David was an excellent skilled practitioner who completed the procedure without any pain to me. I had the same done to my left toe about four years ago and this was superior in every way to that procedure. I believe only one word can cover the morning - brilliant!!! I left the Ambulatory care, with David escorting me to the main entrance shortly after arriving a very happy and contented patient.

The nurse in attendance was Jennifer who again was very helpful and reassuring (not that I needed reassurance).  Jennifer went above and beyond in making me feel welcome and a person not just another piece of meat. My sincere thanks to both David & Jennifer.

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Responses

Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 4 years ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley

Submitted on 11/02/2020 at 10:04
Published on Care Opinion at 10:04

Thank you for taking the time to leave such a lovely, detailed report of your experience in our clinic. Your words may reassure another patient who might be getting needlessly anxious about having this procedure carried out.

I am delighted to hear you felt Jennifer and I did well, I am lucky to have her as a colleague.

Hopefully everything is going as planned and you did not find it too uncomfortable after the anaesthetic wore off.

Thanks again

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Yorkiebrian (the patient)

Thanks for the reply David, as far as I am concerned it was a true account of my experience. I have not had a problem since the surgery, again thank you to both of you. Regards Brian

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