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"stroke treatment, or lack of!"

About: Diana, Princess Of Wales Hospital / Accident and emergency Lincolnshire Community Health Services NHS Trust Scunthorpe General Hospital / Accident and emergency

(as a service user),

I had symptoms of a stroke and took myself to Louth urgent care centre, along with my husband, who has Alzheimers. I told the receptionist my symptoms and was told to take a seat. I waited nearly 2 hours to be seen by a doctor, who then said I was showing stroke symptoms and told me very sharply, to ring one of my children to take me to Grimsby A & E.

I was shocked by this attitude, I had gone there for help, thinking I was having a stroke and they didn't want to know? ? I have 2 children, one lives miles away and one has a small child, and I still had my husband to think of. I thought strokes were time critical? I wasn't offered a phone, luckily I had my mobile and rang my daughter who took me to Grimsby with a letter from that doctor.

I waited another hour to be seen, and was then told Louth shouldn't have sent me to Grimsby, they should have sent me straight to Scunthorpe in an ambulance. I then waited another 45 minutes for an available ambulance to take me Scunthorpe on blue lights.

I was thoroughly disgusted by this doctor's attitude, and by the "service" they offered, I almost went home. So much for all the stroke adverts and the NHS service. terrible service Louth! ! ! My symptoms started at 2pm, I went to Louth at 5pm and I wasn't actually treated with anything at all until 1 am the next morning at Scunthorpe, so too late for the fast treatment you are supposed to get for a stroke

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Responses

Response from Jo Loughborough, Senior Nurse, Patient Experience, Northern Lincolnshire and Goole NHS Foundation Trust 4 years ago
Jo Loughborough
Senior Nurse, Patient Experience,
Northern Lincolnshire and Goole NHS Foundation Trust
Submitted on 08/03/2020 at 18:54
Published on Care Opinion at 18:54


Good afternoon,

I am sorry to hear about your experience. Northern Lincolnshire and Goole have pathway for suspected Stroke cases and if you feel this was not followed once you were seen at Grimsby Hospital then please contact us via our PALs team on 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help.

I am unable to comment on the care delivery or decisions made by Louth Hospital.

Kind regards

Jo Loughborough

Senior Nurse Patient Experience

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