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"First class experience"

About: York Hospital / Ophthalmology

(as the patient),

I attended for my annual eye check and was seen promptly. Firstly a peripheral vision test; then a separate eye test and examination by the consultant. I was immediately taken upstairs and after a short wait had photographs taken of my eyes and then a laser scan on an amazing new machine. I then saw the consultant again - she gave me a full explanation, even showing me the scans.

The whole process took less than an hour - the speed, care and efficiency was excellent. I felt my treatment was first class, especially the speed, comprehensiveness of the examinations; and especially the time taken too give me a proper explanation.

The whole experience was first class - well done to all concerned.

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Responses

Response from Lauren Rainer, Administrator, Patient Experience Team, York Teaching Hospitals NHS Foundation Trust 4 years ago
Lauren Rainer
Administrator, Patient Experience Team,
York Teaching Hospitals NHS Foundation Trust
Submitted on 14/02/2020 at 11:59
Published on Care Opinion at 11:59


Thank you for getting in touch to let us know about your experience in the Ophthalmology Department. It's great to hear that you were seen promptly and that you were fully informed throughout your appointment. I'll make sure to pass your comment along to the team.

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