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Efficient but not friendly

Posted By m49

"Efficient but not friendly"

About: New Victoria Hospital / X-rays and scans

(as the patient),

I was asked by my GP to attend the Victoria ACH for a chest X-Ray. I was very nervous due to my past medical history. When I attended there was no waiting time and I was taken very efficiently. Sadly, no one was friendly. Not rude, but not friendly. No attempt to put me at ease or to take a moment of chat. I was directed what to do and where to stand and that was it (despite me offering a thank you and no response). Sadly, there was also a student with them - I hope they will teach how to interact with patients as well as the complexity of the job.  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/02/2020 at 14:12
Published on Care Opinion at 14:12

picture of Nicole McInally

Dear M49

Thank you for your post on Care Opinion.

It is disappointing that whilst the staff were efficient in the process of taking your x-ray they did not make you feel at ease. Please accept our apologies.

I have shared your feedback with the General Manager responsible for the x-ray Department and this will be discussed with the staff to reflect on your experience and how we can improve this for other patients.

Kind Regards

Nicole

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