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Department in chaos

Story from nhs.uk

"Department in chaos"

About: Milton Keynes Hospital

The department is staffed by numerous partly qualified individuals who are unable to take any meaningful decisions and many of the staff are more concerned about their professional status than in providing adequate patient support .

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 4 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust

Submitted on 10/02/2020 at 11:22
Published on Care Opinion at 11:22

We are terribly sorry for the poor experience you have had with our hospital and we would like to look into this further. Please contact our Patient Advice and Liaison Service (PALS) in order for us to learn more about what has happened. They can be contacted by calling 01908 995 954 or emailing PALS@mkuh.nhs.uk. Once again we would like to sincerely apologise for what has gone wrong and hope we can help to rectify and learn from these issues.

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