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we felt reassured and well supported

Posted By Family Mc

"we felt reassured and well supported"

About: Queen Elizabeth University Hospital Glasgow / Minor Injuries Unit

(as a parent/guardian),

First visit to Queen Elizabeth Minor Injuries unit today.  Son sustained an injury during a sports competition.  We checked into A&E, very promptly and kindly dealt with. ( so busy, with many ambulances at door ) .Advised was suitable for minor injuries which is next to unit in a new Porto Cabin. We were seen within 10 mins.  My Son received excellent, appropriate care.  All staff were friendly, knowledgeable and so kind to us.  The unit was immaculate.   The nurse in charge gave great advice for ongoing treatment. We felt reassured and well supported.  This is an excellent service and should become a permanent fixture.  Thank you very much.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/02/2020 at 14:01
Published on Care Opinion at 14:01

picture of Nicole McInally

Dear Family Mc

Thanks for taking the time to share your experience of the Minor Injuries Unit (MIU).

It is lovely to read your thoughts about the staff, care and facilities. I have forwarded your story to the MIU Team and I am sure will be delighted with your feedback

I hope your son is recovering well.

Take Care

Nicole

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