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Getting no where

Story from nhs.uk

"Getting no where"

About: Northern Care Alliance NHS Foundation Trust

I was given a diagnosis in September 2019 and was told in the October treatment would start ASAP, well nothing has changed and won't till I get mri right up from scans done in October. I've been trying to speak to pals for a fortnight and I'm not getting calls back.

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Responses

Response from Northern Care Alliance NHS Foundation Trust 4 years ago
Northern Care Alliance NHS Foundation Trust

Submitted on 14/02/2020 at 11:26
Published on nhs.uk at 12:10

Thank you for your comments.

We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we did not achieved it for you on this occasion.

Our PALS team are a very busy team dealing with numerous, diverse queries and so we apologise they have not got back to you. Your comments have been forwarded over to them and hopefully someone will be in touch with you very soon.

Kind regards

The Patient Experience Team.

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