"My local GPs are amazing but I have problems getting an appointment"

My local GP's at Woodbrooke Medical Practice are amazing, especially Dr Devlin who is so attentive and compassionate. The poor patient experience comes as a result of the booking system for appointment and lack of understanding from some reception staff. 

A recent change is the requirement to phone at 9am each morning to secure an appointment with  GP and I explained that it is difficult due to work pattern.  I have tried unsuccessfully on 3 occasions this week. The system to book online is also unavailable to me as the reception staff did not have the paperwork available for registration.

So stressful and disappointing as when you do get to see a GP they are exemplary.