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"Access to 24 pharmacy experience"

About: Northwick Park Hospital / Accident and emergency

(as the patient),

Was advised to go to A&E one weekend recently due to a high temperature following an operation at a different hospital.

Triage and session with doctor were very good and timely and I felt listened to and addressing my concerns. I was given a prescription for antibiotics and my wife asked at the reception desks whether they knew of a 24 hour chemist (it was close to midnight at that stage). The hospital does not have a 24 pharmacy on site and the staff on reception could not advise of a 24 hour pharmacy local to the hospital. They gave us a sheet with local pharmacies and their opening times...but that did not address the question of a pharmacy open at that time of night. Calling 111 did not help either and in the end I took the decision to wait until 9am the following morning when my wife was able to go to a pharmacy to get my prescription. 

I was fortunate that I was already on some prescribed medication following the operation. I am not sure what I would have done if I had not been in that position and not being able to get my prescribed medication from my A&E visit.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 06/02/2020 at 11:29
Published on Care Opinion at 11:29


Dear Silverfox2,

I am so please to hear that your triage session and time with the doctor were good and managed in a timely manner. I am sorry to hear that you were feeling unwell after your surgery.

We do try very hard to provide as much up to date information that we can so that our patients feel supported when they leave our services. I am sorry that we were not able to provide you with any information for local 24 hour pharmacies.

We hope that you are recovering well following your procedure.

Best wishes

Anjali Patel

Patient Experience Manager

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