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Thanks to audiology team

Posted By thanks to physio

"Thanks to audiology team"

About: Musgrove Park Hospital / Audiology (Hearing)

(as the patient),


I visited on recently without an appointment as one of my hearing aids was screeching so badly it was affecting my everyday standard of living.

Noise

Noise


The receptionist Danielle was extremely helpful & found a member of staff to help me.

Reception

Reception


My hearing aid was replaced by someone called Laura and it is now much better.

I have an appointment for next week but couldn't possibly have carry on with the aid as it was until then.  I will still attend the appointment.

Being listened to

Being listened to


I was treated very well and didn't have to wait too long even though I was prepared to as I know that appointments are usually necessary..

Waiting Time

Waiting time


Thank you to the team and in particular the two members of staff that I've mentioned.

Team work

Team work

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Responses

Response from Emma Ralph, Audiology Clinical Lead and Manager, Audiology, Taunton and Somerset NHS Foundation Trust 4 years ago
Emma Ralph
Audiology Clinical Lead and Manager, Audiology,
Taunton and Somerset NHS Foundation Trust

Submitted on 05/02/2020 at 18:11
Published on Care Opinion on 06/02/2020 at 12:52

Thank you for taking the time to send your feedback. I will pass this thanks on to the Audiology team and in particular Laura and Danielle. I am pleased to hear that we were able to replace your hearing aid on the same day so that you were not left being unable to hear.

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