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A&E

Story from nhs.uk

"A&E"

About: Queen Elizabeth Hospital Birmingham

Very unethical service at the aftercare unit, AMC. I was left to sit on the blue chairs all night, Been in since 10.30pm, knowing very well I am a heart patient who has come in with chest pains, who recently had open heart surgery. First round doctors left so had to wait for second round. Then handover, 7.33 am and still no bed available. The lady next to me has asked for pain relief numerous amount of times and still hasn't been seen to.

Very disappointed at the service today.

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Responses

Response from Queen Elizabeth Hospital Birmingham 4 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 05/02/2020 at 10:58
Published on nhs.uk at 11:02

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment at the Acute Medical Clinic (AMC). Senior staff responsible for AMC are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.

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