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No bedside manner

Story from nhs.uk

"No bedside manner"

About: Castle Hill Hospital

My sister was discharged by her daughter today and taken home. All our queries and questions about her care were answered with "I don't know" not once were we directed to someone who did know. My sister asked for help to get to the bathroom and told she should manage on her own. She couldn't and that's why she had asked for help. The family are very disappointed with the department.

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Responses

Response from Castle Hill Hospital 2 years ago
Castle Hill Hospital

Submitted on 02/11/2021 at 14:31
Published on nhs.uk at 19:45

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your experience at our Castle Hill Hospital. We would like to work with you to make sure we improve; in order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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