This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A few issues came to light

Posted By a-61

"A few issues came to light"

About: Glasgow Royal Infirmary / Diabetes

(as a service user),

My husband was recently admitted to ward 51 with vomiting which had lead to an acute kidney injury and as he is insulin dependent diabetic he was put on a sliding scale with his insulin.. a few issues came to light 

He had a hypo and as he was in a single room and the nurse call buzzer was lying unreachable on the floor behind his bed it was just by luck he drew attention of a nurse.

After giving him some glucose no one came back to check on him or re check his BM, it was only when my daughter and I came in to visit we alerted an auxiliary nurse .. who I have to say, was in my opinion rude. Eventually came and re checked BM.

Dr’s asked for a copy of a CT scan that we had done in Nuffield.. I duly brought this up and gave it to Dr... they lost the report when they went to present it to consultant next morning .

He was moved to another ward on his second day and I have to say the staff were amazing.. very professional, pleasant (being a nurse myself I thought the staff in this ward were amongst some of the best in this hospital)... on arrival it was quickly noted that he had no identity bracelet on!... He had been given meds/sliding scale of insulin etc. and had not been checked for a band... to me this is absolutely outrageous!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 4 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 03/02/2020 at 18:43
Published on Care Opinion at 18:43

Dear a-61,

I was sorry to hear of your husband's recent admission to Ward 51 of Glasgow Royal Infirmary. There are several elements of your experience of care which give me immediate cause for concern and I would find it helpful if I could discuss this further with you. I would be grateful if you are able to contact me at any time on 07900678367.

I was pleased to hear that you had a more positive experience of care following your husband's transfer to another ward and it would also be helpful to get more information from you in this regard.

It is from feedback from our patients and their relatives that we are able monitor performance and identify areas for improvement.It is for this reason that I would like to thank you for taking the time to contact us and I apologise that, on this occasion, our standards of care have clearly fallen short of what we would expect.

I trust that you husband is making a good recovery following his discharge from hospital.

Yours sincerely,

John Stuart

Chief Nurse

Glasgow Royal Infirmary.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k