"Making up for the shortfalls in primary care."

I recently had a large operation in Wigan infirmary, where I was an inpatient for 7 days. After my discharge, supported by the discharge lounge at the infirmary i was given details of the WWL single point access system for follow up and support, including removal of stitches. The SPA coordination and discharge process between leaving a ward in hospital and having stitches removed, was totally abysmal and only managed to cope with this, thanks to the support of the team at grassmere surgery.

The single point access team had no district nurse appointments for removal of stitches, so while I was still struggling to get out of the house, sent me to the drop in at leigh hospital, while I could barely walk.

I can see why the infirmary give you a questionnaire before you leave the ward and head to the discharge longe, because if they asked after this, I could mention numerous patients who were let down.

I want to praise grassmere surgery for their support and help during this difficult time and show my appreciation for the amazing service and follow up, which Wigan & SPA team failed to deliver miserably.

Sitting in a waking for three hours, the week after a major operation was appalling when I could barely walk.

Thanks grassmere for turning this around and supporting me.