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Being on the other side is incredibly scary

Posted By chilly10

"Being on the other side is incredibly scary"

About: Derriford Hospital / Trauma and orthopaedics

(as a service user),

I had surgery today to fix a fractured ankle. 

The care, compassion shown throughout was so wonderful.

As a fellow NHS worker, being on the other side is incredibly scary. 

The SHO Sophia was wonderful, really made me feel at ease explaining everything and the anesthetist was so kind.

I felt very anxious about the possibility of having to stay in hospital, I explained this to nearly everyone in Derriford, whether this had anything to do with it or just how the lists worked I don’t know however I was seen first on the morning list again this really helped me feel less anxious - thank you for this whatever reason I was seen first. 

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 4 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 12/02/2020 at 14:29
Published on Care Opinion at 14:29

picture of Alison Stanton

Karen Curson, Quality & Rota Manager, for the Trauma, Orthopaedics & Rheumatology Service Line has responded to say:

Thank you for your experienced feedback, which is very important to the Trust. We are focussed on maintaining high standards of care. Patient feedback, like yours, is utilised to strengthen the processes within the Trust and is always welcomed. All feedback, whether positive or negative, is taken very seriously and used as a learning tool to improve our patient’s experiences in the future. I will feed back the information to the team involved in your care, and I wish you well in your on-going rehabilitation.

Thank you once again,

Karen

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