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"Hand hygiene issue"

About: Royal Surrey County Hospital

My experience is mostly positive, the doctors and nurses were compationate , knowlagable and professional. However, I was examined by two doctors and had a small procedure on my eye which is sensitive and prone to infections and inflammation so the hygiene of the eye lid has been drummed into me since having this condition. Neither doctor washed their hands before or after touching my eye or used any antibacterial hand gel or disposable gloves..They went in and out of the consultation room touching doors etc so even if they washed their hands in the other room they were not clean. I know they are very busy and under a lot if pressure but it only takes a minute to wash hands and with growing numbers of hospital borne infections they can't afford to be complacent.

Despite this I am very grateful for the care and otherwise excelent treatments I have received at RSH.

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Responses

Response from Royal Surrey County Hospital 4 years ago
Royal Surrey County Hospital
Submitted on 30/01/2020 at 08:50
Published on nhs.uk at 10:36


Thank you for taking the time to share your feedback, which is always gratefully received. We are glad you had a mostly positive experience and thank you for taking the time to post your comments on this site. Your comments have been passed onto the relevant department so that they can be shared with the staff. We hope you are recovering well.

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