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Reception trouble

Story from nhs.uk

"Reception trouble"

About: Sittingbourne Memorial Hospital

Went to miu with a swollen testicle and was a bit embarrassed to explain to reception so asked if I could whisper to her so I wouldn't be embarrassed as soon I told her my situation she loudly said that id be better of going to medway with swollen testicles and everyone heard what she had said I really didn't need this as was in pain but I found myself suddenly walking out there sharpish to save myself embarrassment

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Responses

Response from Sittingbourne Memorial Hospital 4 years ago
Sittingbourne Memorial Hospital

Submitted on 30/01/2020 at 12:31
Published on nhs.uk at 19:34

Hello

We were very sorry to hear of your poor experience at Sittingbourne Minor Injury Unit. We expect all our staff to treat patients with respect and compassion and it seems this did not happen in your case. Your review will be shared with the team there and if you would like to provide any more information so that this instance can be looked into in more detail please don't hesitate to call us.

Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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