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Emergency care

Posted By Much relieved

"Emergency care"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

My wife was admitted to the Penzance Urgent Care Centre late on a Sunday night with a broken leg. We wanted make sure our thanks were passed on for the rapid attention given and the quality of care and treatment provided. Special mention to the Charge Nurse (Embarassingly we can’t remember his name but he’s a Rams fan) and the Staff Nurse also attending. We were both treated with the highest respect and care and I’m delighted to report that the treatment they gave ensure that on follow-up today, a week later, the fractures were still aligned and no surgery required. Also special thanks to the Radiographer on the night of 19th January who was so careful and patient, making sure that the X-ray examination was conducted with a minimal amount of pain.

The Paramedic crews for the admission and transfer to Truro were also so careful and confident it provided huge reassurance in what was a very stressful situation.

Thanks so much everyone. Fibreglass cast now in place and she’s now hopping around with the zimmer!

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Responses

Response from Paul Sylvester, Hospital Manager, West Cornwall Hospital, Royal Cornwall Hospitals Trust 4 years ago
Paul Sylvester
Hospital Manager, West Cornwall Hospital,
Royal Cornwall Hospitals Trust

Submitted on 07/02/2020 at 16:04
Published on Care Opinion at 16:04

picture of Paul Sylvester

Dear 'Much Relieved'

Thank you so much for your kind feedback regarding your recent visit to our Urgent Care Centre at West Cornwall hospital (WCH).

I am responding to you as the Hospital Manager at WCH and would like to thank you for taking the time to write about your experience. it makes me feel extremely proud of our hospital and the staff who work here when I read feedback such as yours and am so pleased that your visit went so well given the circumstances.

I will certainly make sure that I share your feedback with the teams involved, including to the Paramedics who brought you to the hospital.

I do hope your wife is continuing to make a good recovery and would like to wish you both well in the future.

With very best wishes,

Paul

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 25/03/2020 at 12:03
Published on Care Opinion at 12:03

Thank you for taking the time to share your story and I hope your wife has continued to recover well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Best wishes,

Sharifa

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