"Poor communication skills"

Having recently endured a year of cancer treatment including major surgery, I went to the radiology department at Ealing Hospital for a mammogram on the remaining (hopefully) healthy breast. I waited patiently and for some considerable time pending the analysis until my name was called. A woman then ushered me into a room and basically barked at me "CHAIR!" in a most unwelcoming manner and I could only wonder if I was now a performing seal rather than a member of society and/or cancer patient. They proceeded to tell me they were a doctor and provided some very basic topline information indicating all was apparently fine. Despite their initial extremely abrupt manner I remained polite, thanked them and indicated the information was reassuring but noted they also couldn't be bothered to reply, say goodbye or anything to show any level of patient interest or care. For information this apparent sub species self detected their cancer whilst mammograms both in 2018 and at the time of self discovering one of three tumours, all reported false negatives. I hope for the sake of future patients some form of communication skills are swiftly introduced for such medical professionals. I am sure if such individuals ever have to endure cancer treatment themselves they will expect to receive some level of kindness and empathy rather than being barked at and treated as some sub species. I also recall in the waiting area, very discreetly hidden under some magazines, hand cleanser and wipes a hint of a board with feedback forms - it's doubtful anyone every completes them as they are so discreetly placed/hidden from view. Thankfully most of my treatment has been of a much higher level under the Imperial Trust where feedback is routinely sought of every patient, even those deemed to be performing seals, and the standard of communication is far superior to anything I experienced this afternoon.