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"The minor injuries unit is a great idea"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as the patient),

Checked into A& E reception following an injury to my arm. I was immediately directed to the new minor injuries just outside the main A&E. This was housed in a large portacabin type building and was immaculate inside. I sat down for a few minutes and was then brought through to a treatment bay. I was immediately examined by a nurse practitioner who was very friendly and professional. I was then directed back into the main building for an X-ray and then directed back to minor injuries. On arriving back I was immediately seen and informed there were no broken bones, given a sling and some advice. I was examined, had an X-ray, got the result, treated and on my way home in less than an hour.   I think it’s a great idea having the minor injuries and it must take pressure of A& E, especially in winter, I would be supportive of this being a permanent fixture. The SNHS recently seems to have been getting a very bad report from the mainstream media, which I find totally unjust. It may not be perfect but we should be celebrating this fantastic service we all get and not knocking it. I had a fantastic service from everyone who was friendly and carried out their roles with the upmost professionalism.  

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 4 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 27/01/2020 at 17:40
Published on Care Opinion at 17:40


picture of Rachel Pyle

Hello Arm injury,

I'm sorry to hear about your recent injury and I hope you're on the mend now!

I am pleased you received such speedy and professional treatment from our Minor Injuries Service.

Thank you for taking the time to provide such lovely feedback, it's very much appreciated. I have passed your comments on to the General Manager for the service and she has let the staff know.

We have treated minor injuries at Queen Elizabeth University Hospital for some time but the building you visited is a standalone area which will be in place for 6 months. After this period, it will be reviewed to see how much it has been used.

Best wishes,

Rachel

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