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"I believed I had a pulled muscle"

About: Borders General Hospital / Acute Assessment Unit

(as the patient),

I was admitted via my doctor on the same day as attending GP appointment. I was being sent to the unit to rule out the possibility of a blot clot on my lung. Upon arriving from the porters to the surgeon the treatment both physically and verbally was outstanding.

As you can imagine I went to my GP concerned about what I believed a pulled muscle to be sent straight to BGH was very worrying indeed. The care and manner that I was given / received was exemplary.

Both Kim and Lorraine were phenomenal during my time there. Unfortunately I do not remember the surgeons name (he lived in Glasgow) and was the lung specialist. Also there was a gentleman who took my blood on the night that was also outstanding. His bedside manner was fantastic. I have to say of all the hospital visits / stays I have had this was by far the best experience. A real credit to the NHS.

A huge thank you to all involved

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Responses

Response from Lynne Boyle, Senior Charge Nurse, Medical admissions ward, Borders General Hospital 4 years ago
Lynne Boyle
Senior Charge Nurse, Medical admissions ward,
Borders General Hospital
Submitted on 04/02/2020 at 09:26
Published on Care Opinion at 09:26


Dear Gaily

Thank you so much for taking the time to let us know of the positive experience you had whilst in BGH and the Acute Assessment Unit.

The Unit is designed to get patients assessed, diagnosed and treated in the best way possible with minimum delays and we continually strive to deliver the level of service that you have described so it is very reassuring to receive such positive feedback.

I will ensure that your comments are passed on to the relevant staff, who will be very pleased to receive them and be recognised for the high standard of care they provided.

Thanks again for using Care Opinion and I hope that you are now feeling much better again.

Regards

Lynne

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