"Awful practice "

Thank you for your feedback regarding appointments and we are sorry to hear you have had difficulties in accessing our services and are so disappointed with our Practice. We are fully aware of our access issues and this is regularly discussed with all our clinical and non clinical staff and with our patient group. The practice has increased clinical appointments however demand far outstrips capacity especially during the winter months, currently the practice provides per week over 500 GP appointments, 160 Advanced Nurse Practitioner appointments, 110 Practice Nurse Appointments and 50 HealthCare Assistant appointments plus specialist services. The practice does suffer a high number of missed appointments which also affects access, in the last year the number of missed appointments was 1,129.00, we are working hard to bring those numbers down to help eleviate appointment availability. In terms of not replying to complaints we are unaware of any complaints not answered and have nothing outstanding at the present time. If you didn't receive a reply to a complaint we sincerely apologise and would encourage you to resend your complaint for the attention of the Practice Manager Mrs Karen Kelsall, you can send a copy to the practice directly or email the complaint to our generic email address of BROCCG.PoverestSurgery@nhs.net and we can look into any complaints you may have.