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"Please look at my face "

About: Doncaster Royal Infirmary

Rude staff. Uncaring- made it clear I was nuisance to them. I was discharged but fainted on the way out - nobody would help and they bemoaned the fact that I was out if the system now so would have to be readmitted plus my ‘weird’ name annoyed them loudly enough for me to hear- it’s an Irish surname. I asked for someone to walk with me the last time I was discharged as I felt very nauseous and shaky - I had to wait for this (fine by me) because everyone was busy - I had just listened to a 20 minute chat between 3 nurses about Thailand and their holidays. Me and my allergic reaction were a nuisance to them and they made it known.

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Responses

Response from Doncaster Royal Infirmary 4 years ago
Doncaster Royal Infirmary
Submitted on 03/03/2020 at 13:25
Published on nhs.uk on 04/03/2020 at 09:03


Thank you for sharing with us your recent experience. I am so sorry to hear how unhappy you were with the staff you encountered. It would be really helpful if we could discuss this with you in more detail. Could you please contact our Patient Experience Team on Freephone 0800 028 8059 or by e-mail: dbth.pals.dbh@nhs.net so we can gather some more information from you and look into your concerns.

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