"Lack of communication"

My mother was seen in A& E over a week ago and admitted to B3, then transferred to D58, very friendly staff and a clean environment. My concern is that whilst visiting her at teatime she had an ice cream for a pudding that had turned to a milkshake, she’d been sat with it that long due to her being to weak to lift the spoon. Having asked a nurse on duty for some information about my mother’s prognosis, I was told that physio needed to assess her, and a call would be made to the family to arrange a meeting to discuss her move to rehab. No such calls were made. My sister came to visit her tonight only to find she’d been moved to B49 ready for discharge. When my sister arrived at B49, she found our mother with her belongings, except her wash bag which had gone missing (the second wash bag to go missing between B3 to D58 then from D58 to B49). She was then told that B49 said she was in no fit state to be discharged and would be sending her back to D58, which they did. Is this anyway to treat an 87-year-old woman with dementia? If we’re not informed of her moves, what must a frail 87 year old be feeling?