This is generic CBT advice that is delivered via a chat function which feels very distant and impersonal.
Presumably, the whole point of the service being chat based (instead of a voice call which would make more sense from a patient assurance perspective) is that Ieso can record everything you type.
During the first session the counsellor seemed to give out quite generic answers to my statements and questions. At one point I wondered whether they were a bot.
The materials I was sent after the first session weren't very well put together, filled with typos and clearly cut/pasted from other sources. I could have likely found better CBT self help material available in a bookshop. This is not talking therapy and I question Ieso's ability to deliver quality therapy services.
The sea of questionnaires are what Ieso is really keen on you completing (9 after every session!) as it builds their data pool and helps them create a counselling algorithm they can sell on. Ieso is a private company driving the population of their data pool by offering NHS trusts a cheap alternative to mitigating their shortages of face to face counselling services. Don't be fooled by this stuff.
One more thing to consider, unless you specifically find the box to tick and opt out, your default setting states you are happy to receive therapy from trainees.
Avoid if you are serious about treatment.
"Avoid"
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