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Care Opinion

Long waiting time

Posted By Mark Long Wait

"Long waiting time"

About: Lincoln County Hospital / Ophthalmology

(as a service user),

Arrived at clinic 8, Opthalmology for a 3pm appointment and was still sat there at 5pm with no communication reference waiting times. I felt there was a complete lack of organisation and ability to deal with arriving patients. 

I feel this is a woeful service which I suspect is down to management rather than funding.

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Responses

Response from Daniel Overton, Charge Nurse, Outpatients, United Lincolnshire Hospitals NHS Trust 4 years ago
Daniel Overton
Charge Nurse, Outpatients,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/01/2020 at 17:02
Published on Care Opinion at 17:02

picture of Daniel Overton

Dear Mark,

I'm sorry to hear that you had a disappointing experience during your recent visit. This certainly isn't the level of service we expect from our teams. Our teams should advise you of any delays when you first see the nurse and then again if those delays change. Please accept my apologies that this did not happen.

I would really like to look into what happened in more detail and feed back directly to the staff involved in your care. If you are happy for me to do this please could you contact me directly on either 01522 307293 or via Daniel.Overton@ulh.nhs.uk

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